Privacy Policy for Fern Canopy Motors
Fern Canopy Motors is committed to protecting the privacy of our customers and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Australian privacy principles and other applicable laws when you interact with our site, book services, or otherwise engage with us.
1. Information We Collect
We collect various types of information to provide and improve our auto repair services:
- Personal Identification Information: This includes your name, email address, phone number, and physical address when you book services, request quotes, or contact us.
- Vehicle Information: Details about your vehicle, such as make, model, year, registration number, and service history (if provided by you), collected for accurate service provision.
- Booking and Service Details: Information related to the services you request or book, including preferred dates, times, and specific repair needs.
- Communications: Records of your correspondence with us, including emails, phone calls, and online chat interactions.
- Website Usage Data: Information about how you interact with our online platform, such as IP address, browser type, operating system, referral sources, pages viewed, and the time spent on our site. This is collected via cookies and similar technologies.
2. How We Use Your Information
We use the collected information for the following purposes:
- To Provide and Manage Services: To schedule and perform engine diagnostics and repair, brake services, tire rotation and replacement, oil changes, transmission repair, general vehicle maintenance, logbook servicing, and pre-purchase inspections.
- Communication: To communicate with you regarding your bookings, service reminders, quotes, inquiries, and to provide customer support.
- Service Improvement: To understand how our services are used, gather feedback, and improve the quality of our offerings and online platform.
- Marketing and Promotion: With your consent, to send you information about special offers, new services, or industry news that may be of interest to you.
- Compliance and Legal Obligations: To comply with legal requirements, resolve disputes, and enforce our agreements.
3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your explicit consent, except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our online platform, conducting our business (e.g., scheduling software, payment processors), or servicing you, provided those parties agree to keep this information confidential.
- Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place a booking or enter, submit, or access your personal information. These measures include encryption, access controls, and secure server environments. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
Our site uses "cookies" and similar tracking technologies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits, compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
6. Your Rights
Under applicable privacy laws, you have certain rights concerning your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
- Erasure: In certain circumstances, you may have the right to request the deletion of your personal information.
To exercise any of these rights, please contact us using the details provided below.
7. Third-Party Links
Our online platform may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contacting Us
If you have any questions regarding this Privacy Policy or our privacy practices, you may contact us using the information below:
Fern Canopy Motors
70-74 Brunswick Road
Melbourne, Victoria, 3056
Australia